We recommend that you choose Route package protection at checkout so that your order is protected if it is lost, stolen or damaged. Urban Therapy is not liable for lost, damaged or stolen items if you do not choose Route package protection.
Most orders ship within 1-2 business days, and with shipping carrier delivery times, you should receive your order within 5-7 days. Exceptions include holidays and any complications due to COVID-19.
Please email us at CustomerService@UrbanTherapyUS.com. Please fill out the email subject line with your request and order number. If your order has already been processed, we will be unable to change or cancel your order.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Sadly, no, not at this time, unless you are a distributor. Please contact us at CustomerService@UrbanTherapyUS.com if you would to order our products outside of the current countries that we service.