Shipping Policy

We recommend that you choose Route package protection at checkout so that your order is protected if it is lost, stolen or damaged. Urban Therapy is not liable for lost, damaged or stolen items if you do not choose Route package protection.

When will my order ship after I place my order?

Most orders ship within 1-2 business days, and with shipping carrier delivery times, you should receive your order within 5-7 days. Exceptions include holidays and any complications due to COVID-19.

How do I change or cancel my order?

Please email us at CustomerService@UrbanTherapyUS.com. Please fill out the email subject line with your request and order number. If your order has already been processed, we will be unable to change or cancel your order.

Can I order these products in the UK?

Yes! Please visit our TwistedSistaUK.com website to purchase Twisted Sista products.

Can I order these products outside of the US, Canada or UK?

Sadly, no, not at this time, unless you are a distributor. Please contact us at CustomerService@UrbanTherapyUS.com if you would to order our products outside of the current countries that we service.